Petrel Communications
Services
We provide cloud servers, VPS hosting, IP address leasing and network services as described in the written quote or order confirmation we send you. That quote, these terms and our Acceptable Use Policy together make up our agreement.
Your account
You must give us accurate business and contact information and keep it up to date. You are responsible for everything done with your services and credentials, including by your own users, and for keeping your systems secure.
Billing and refunds
- Services are billed in advance in US dollars for each billing period stated in your order.
- If payment is not received by the due date, we may suspend the service after notice by email, and terminate it if payment is still outstanding 7 days later.
- You may cancel at any time; cancellation takes effect at the end of the paid period. Fees already paid are not refunded except where we fail to deliver the service or the law requires otherwise.
- Chargebacks filed without first contacting billing@petrelcomm.com may lead to suspension of all services.
Acceptable use
You must follow our Acceptable Use Policy. We may suspend or terminate services that violate it as described in that policy.
Availability
We work to keep services running continuously but do not guarantee uninterrupted service unless a service level is stated in your order. We may perform maintenance, and we will give advance notice of planned work when it affects your service. You are responsible for keeping your own backups.
Liability
Services are provided "as is" to the extent the law allows. Our total liability for any claim is limited to the fees you paid for the affected service in the 3 months before the claim. We are not liable for indirect or consequential losses, including lost profits or lost data.
Termination
Either party may end the agreement by cancelling all services. When a service ends, its data and IP addresses are released; we do not keep copies. IP addresses always return to us at the end of a lease.
Governing law
These terms are governed by the laws of the State of New Mexico, USA. We may update them by posting a new version on this page; material changes are announced to customers by email at least 14 days in advance. Questions: support@petrelcomm.com.