Petrel Communications
Abuse desk

Report abuse from our network.

If an IP address or server operated by Petrel Communications is sending spam, attacking systems, hosting fraud or infringing your rights, tell us. A person reads every report.

abuse@petrelcomm.com

What to include

  • The IP address involved and the date, time and time zone of the activity.
  • Evidence: log excerpts, full email headers, or URLs. Plain text is best.
  • The type of abuse: spam, scanning, brute force, DDoS, phishing, malware, copyright or other.
  • How we can reach you for follow-up questions.

Automated reports in ARF or X-ARF format are welcome.

Response times

  • Acknowledgement: within 24 hours.
  • Action on a valid report: within 72 hours, and immediately for active attacks, phishing or malware.

What we do

We identify the customer using the address, review the evidence and require the activity to stop. Depending on severity we may filter traffic, suspend the service, or terminate the customer without refund under our Acceptable Use Policy. Repeat offenders are not allowed back.

To protect customer privacy we do not share customer identities with reporters, but we will tell you when the matter has been resolved.

Law enforcement and legal process should be sent in writing to our mailing address: Petrel Communications LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA, with a copy to abuse@petrelcomm.com.